p999's Privacy Policy

Section 01

Introduction & Scope

p999 is a trusted online gaming platform in Bangladesh. Protecting the information you share with us while using our website and services is our top priority. This Privacy Policy ("Policy") explains how p999 collects your personal information, how that information is used, when and with whom it is shared, and what steps we take to keep your information safe.

This Policy applies to p999's website (p999.fit), its mobile version, and all of our digital services. By registering an account or accessing the platform, you are considered to have accepted the terms of this Policy. Our services are available only to individuals aged 21 or older.

p999 believes that transparency is the foundation of trust. This Policy has therefore been written in clear, straightforward language so that you remain fully informed.

Section 02

What Kind of Information We Collect

p999 collects user information in several ways. The information collected can be divided into two main categories: (1) information you provide directly, and (2) information collected automatically through your use of our platform.

a) Information You Provide Directly

When creating an account, processing transactions, or using our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Mobile banking number (bKash, Nagad, Rocket, or Upay) — for deposits and withdrawals only
• Identity document details, if identity verification is required
• Messages and information you provide when contacting our support centre

b) Information Collected Automatically

When you use p999, certain information is collected automatically:

• Device type, operating system, and browser information
• IP address and network connection details
• Time spent on the platform, pages visited, and click patterns
• Transaction history and gaming activity logs
• Information collected from cookies and similar tracking technologies

Section 03

Purpose of Data Use

p999 uses collected information only for the legitimate purposes listed below. Your personal information is never sold to third parties.

If we need to use your information for any purpose beyond those listed above, we will obtain your prior consent.

Section 04

Sharing Information with Third Parties

p999 does not sell your personal information to third parties for commercial purposes. However, information may be shared with specific third parties in the limited circumstances below:

• Payment Processors: With bKash, Nagad, Rocket, and Upay solely to complete transactions. These organisations have their own privacy policies.
• Technology Service Providers: Organisations that assist with server hosting, database management, and cybersecurity — they operate under the terms of our agreements.
• Legal Obligations: When providing information is legally required under a court order or government directive.
• Fraud Prevention: With relevant authorities in connection with investigations into money laundering or suspicious financial activity.

Before sharing information with any third party, we ensure that they maintain adequate data protection measures and will use the information only for the specific purpose stated.

Section 05

Cookies & Tracking Technologies

p999 uses cookies and similar technologies to improve service quality and ensure security. Cookies are small text files stored on your device.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some p999 services to not function properly.

Section 06

Data Security Measures

p999 uses industry-standard technology and processes to protect your information. Our security infrastructure is multi-layered and continuously updated.

• SSL Encryption: All data transfers between your device and our servers are protected by SSL/TLS encryption.
• Data Encryption: Sensitive information stored on our systems, such as payment details and passwords, is kept in encrypted form.
• Access Controls: Only authorised staff may access user information, and only for specific required purposes.
• Regular Security Audits: Our systems undergo regular cybersecurity assessments.
• Firewall & Monitoring: Round-the-clock system monitoring is in place to detect suspicious activity.
• Two-Step Verification: The option to add an extra layer of security to your account is available to users.

While we strive to ensure maximum security, no method on the internet is 100% guaranteed. You are therefore encouraged to keep your account password confidential and to contact us if you notice anything suspicious.

Section 07

Data Retention Period

p999 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All relevant information is retained for the duration the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory requirements.
• Transaction Records: Financial transaction records are retained for fraud prevention and dispute resolution.
• Customer Service Messages: Retained for a reasonable period to ensure your issue has been resolved.

Once the specified period has passed, we securely delete your information or anonymise it so that no individual can be identified from it.

Section 08

Your Rights

As a p999 user, you have certain important rights over your personal information:

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

Section 09

Protection of Minors' Data

p999's services are for individuals aged 21 or older only. We do not knowingly collect any information from minors.

Age is verified at the time of account registration. If a person has created an account by providing a false age, the account will be closed immediately upon discovery and all associated information will be deleted.

If you become aware that a minor is using our platform, please notify our support team without delay. We will take immediate action.

Section 10

Policy Changes & Updates

p999 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• The date of the change will be clearly noted on the Privacy Policy page of the website.
• For important changes, you will be informed via email or a platform notification.
• You will be given adequate time before an updated policy comes into effect.

Continued use of p999 after a change has been made will indicate that you have accepted the updated policy. If you do not agree with the revised policy, please contact our support team.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help. p999's support service is available seven days a week, 24 hours a day, in both Bengali and English.

Your privacy matters greatly to us. p999 always works to keep your information safe so you can enjoy gaming on our platform with complete trust and confidence.