Enjoy with responsibility —
Safe Gaming is our commitment
Playing at p999 is not just about entertainment — it is a combination of awareness and responsibility. Our goal is to ensure your gaming experience always remains enjoyable and within your control.
Why is responsible gaming important?
Online gaming is a legitimate form of entertainment — but like any entertainment, it is important to know its limits. p999 believes gaming is only enjoyable when played consciously and with a plan. We want every one of our players to stay mindful of their time, money, and mental wellbeing.
Gaming should never be thought of as a source of income. Both winning and losing are possible — keep that in mind when you play. At p999 we offer tools and features that help you stay in control.
Set a Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately — increasing it takes time.
Time-Out Feature
If you feel you need a break, use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Contact our support team and your account will be fully deactivated for the period you specify.
Activity Review
View your deposit, withdrawal, and betting history at any time. Understanding your own spending patterns helps you make informed decisions.
Set a Bet Limit
Decide in advance how much you will bet in each session. A bet limit helps you play with a clear head.
24/7 Support
For any concerns, contact us via live chat or email. We provide support in both Bengali and English — [email protected]
Warning signs of problem gaming
If any of the following apply to your life, pause and seek support.
- You feel the urge to bet more to try to win back money you have lost.
- Gaming is damaging your relationships with family, friends, or work.
- You repeatedly spend more than your set budget.
- You feel restless, anxious, or irritable when you are not gaming.
- You are hiding your gaming from family or people close to you.
- Gaming is disrupting your sleep, eating, or daily routines.
- You want to stop playing but cannot — you keep coming back.
If you notice any of these signs, contact p999's support team right away. We will help without judgment — reach us at [email protected] or via live chat.
6 simple tips for healthy gaming
Small habit changes can keep your gaming experience positive at all times.
Set a budget first
Before each session, decide the maximum you are willing to spend. Once that budget is gone, stop — save the rest for another day.
Respect your time limits
Do not play for long stretches at a time. Set a timer on your phone — when time is up, take a break, go outside, or do something else.
Do not bet on emotion
Do not play when you are angry, upset, or frustrated. When you are under mental pressure your decisions suffer — play with a clear head.
Do not treat gaming as income
Gaming is entertainment — not investment. Play with the mindset that a win is a bonus and there is never a guarantee of getting anything back.
Review your own activity
Once a week, check your deposit and betting records. If you notice any unusual patterns, take a break.
Let someone close to you know
Tell a family member or a trusted friend about your gaming habits. Accountability builds awareness.
p999's responsible gaming tools
You can use these tools directly from your account page. If you need help, let us know via live chat.
Deposit Limit
Set your own daily, weekly, and monthly deposit limits. Reducing a limit is instant; increasing one requires a 24-hour wait — so decisions are not made in the heat of the moment.
Time-Out
Take a temporary break from 1 day up to 30 days. Logging in or making deposits is not possible during a time-out — your account will be reactivated automatically when the break ends.
Self-Exclusion
If you need a long-term break, contact our support team. Your account can be closed for anywhere from 3 months to permanently. Bonus offers are not sent while self-exclusion is active.
Session History
View a detailed history of all your transactions and gaming sessions. Analyse yourself — understand when you play, for how long, and how much you are spending.
For adults only
Only those aged 21 or above may open an account and play at p999. Age verification is mandatory at the time of account registration.
If you suspect a minor you know is using this platform, let us know immediately — [email protected]. Parents can use parental control software to keep their children's devices safe.
Need support? We are here
If you have any concerns about gaming or want to help someone, get in touch with us. We are here 24/7.
Live Chat
Click the live chat button on our site for immediate assistance. Speak in Bengali — we understand.
Email Support
Send any responsible gaming requests to:
[email protected]
Important reminder
Problem gaming is a mental health issue — there is nothing to be ashamed of. p999 never judges. If you feel that gaming is getting out of your control, seek help now. Our support team will guide you in the right direction, in complete confidence.
Frequently Asked Questions — Responsible Gaming
Questions you may have in mind.
Play mindfully,
enjoy the experience
Responsible gaming at p999 means the right tools, the right mindset, and the right support — all in one place.