Frequently Asked Questions
Answers to all your questions about p999
From deposits to VIP — find answers to every question you have about p999, all in one place.
Whether you are new to p999 or have been around for a while — sometimes not finding the right answer to a small question takes the fun out of playing. On this FAQ page, we have put together detailed answers to the most frequently asked questions about deposits and withdrawals, account management, cricket betting, VIP and cashback, and live casino. If you can't find an answer to your question here, contact our 24/7 support team directly.
Frequently Asked Questions
Find your question from the sections below.
Deposit Questions
p999 does not charge any deposit fee on its own. However, bKash, Nagad, Rocket, or Upay may apply their own service charges, depending on the mobile banking provider's policy. Before making a deposit, check the applicable charges in your mobile banking app.
Log in to p999, go to the Cashier section, and select the "Deposit" option. Choose Nagad as the payment method and enter the amount. You will be given a Nagad number and a payment reference. Send money from your Nagad app to that number and write the reference number in the note. Your p999 balance will be updated within a few minutes.
Yes, completely safe. p999 uses SSL encryption, so your transaction details stay protected. When making a payment via bKash, use the bKash app or USSD code directly. Never share your bKash PIN or OTP with any third party.
The minimum deposit amount at p999 is ৳300, and this applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. You can deposit ৳300 or any amount above that.
p999 currently supports four mobile banking methods: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. Both deposits and withdrawals can be made through all four methods, and the minimum withdrawal amount is ৳800.
Member Account
A username generally needs to be made up of English letters and numbers, and must be unique. Keep your password strong — combining at least 8 characters with uppercase and lowercase letters, numbers, and special symbols will keep your account secure. Avoid using your phone number or date of birth as a password.
The sign-up process at p999 is simple and quick. Go to the login page of the website, select the option to create a new account, fill in the required details, and make sure the information is accurate. One person can only open one account. After registration, there is an opportunity to get a 100% bonus on your first deposit.
Yes, after logging into your account you can update details such as your mobile number, email, or password from the profile settings. Some changes may require identity verification. If you have any issues, our support team on live chat will assist you.
First, make sure your username and password are entered correctly (check Caps Lock). Clear your browser cache and try again. If the problem persists, use the "Forgot Password" option. If that still doesn't work, contact us on live chat — we are active 24/7.
Click the "Forgot Password" link on the login page. Enter your registered mobile number or email — a verification code will be sent. Enter the code and set a new password. The entire process is completed within a few minutes.
Cricket & Sports Betting
In an accumulator bet, you place wagers on multiple events at the same time, and you win only if all your predictions are correct. The odds of each event are multiplied together to determine the final payout, so the risk is higher but the potential winnings are also much greater. If any single prediction is wrong, the entire bet is lost.
Yes, p999 offers live in-play betting. You can place bets in real time while a match is in progress. Odds change according to the flow and moments of the game, so there is an opportunity to make quick decisions. Keep your internet connection stable so that bet processing remains uninterrupted.
p999 offers various types of cricket markets — match winner, toss winner, innings total runs, top batter, top wicket taker, first over runs, powerplay score, and much more. For example, in a Bangladesh vs India match you can place a bet on the "Bangladesh will score 300+" market.
Yes. At p999 you can bet on BPL, IPL, T20 World Cup, ICC events, and other international cricket. Alongside these, betting markets are also available for football, kabaddi, and other popular sports.
VIP & Cashback
The weekly cashback is calculated based on your total betting activity for that week. The more you play, the greater the opportunity for a higher cashback amount. Every Monday, the previous week's cashback is added to your account. It is credited directly to your main balance rather than your bonus balance.
VIP members enjoy higher weekly cashback, priority withdrawal processing, and dedicated support. VIP members are also invited first to special promotions and exclusive offers. The higher the tier you reach, the greater the level of benefits.
There are three VIP tiers at p999: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; Gold — up to 0.8% weekly cashback. Each tier brings more benefits than the one before it.
VIP tier advancement depends mainly on your regular play. The more and more consistently you play, the greater the opportunity for a tier upgrade. p999's VIP team regularly evaluates active players, and eligible members are upgraded to the next tier. Contact support for more details.
Generally no separate application is needed — VIP members receive weekly cashback automatically. However, if a particular week's cashback does not appear in your account, contact us on live chat — our team will resolve it quickly.
Live Casino
Baccarat is actually quite straightforward — there are three betting options: Player, Banker, or Tie. The side whose hand total is closest to 9 wins. In counting card values, 10s and face cards are counted as zero. The most popular strategy for beginners is to focus on the Banker bet, as its win rate is comparatively higher.
There are two types of bets in roulette: inside bets (on specific numbers or small groups) and outside bets (red/black, odd/even, 1-18 or 19-36). Outside bets have a higher chance of winning but lower payouts, while inside bets are the opposite. It is good to practice with outside bets at first.
In live dealer games, a real dealer uses actual cards or a wheel in front of a camera, and the entire process is broadcast live in high-definition video. Results are determined by real physical actions rather than computer-generated outcomes, so the game is transparent and fair. p999 works with established game providers to ensure fair play.
p999's live casino has table limits arranged in tiers with players of different budgets in mind. Low-limit tables are available for smaller budgets and high-stakes tables for larger ones. The limits for a specific table can be seen before entering the game lobby, so it is easy to choose a table that suits you.
Yes, p999's live casino works smoothly on mobile browsers as well. There is no need to download a separate app — you can join live dealer games directly from a mobile browser. For good video quality, use Wi-Fi or a strong mobile data connection.
Have more questions?
Our support team is by your side 24 hours a day, 7 days a week. You can get assistance in both Bengali and English.
Live Chat — instant assistance from any page on the site
Email: [email protected]